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News & Announcements

Posted on: November 30, 2020

STAR Transit Launches New Communications Service


STAR Transit’s new TripSpark software establishes ways in which riders can be assured they will receive service reminders and updates about their scheduled trips, according to Tommy Henricks, the agency’s Executive Director.   “This month we initiated this dependable communication system that will help to keep using transit hassle free,” he said.  

Type of Notifications

  • Riders will receive, phone calls and/or SMS text messages from STAR Transit with Trip Reminders, Trip Confirmations, Trip Cancellations and Trip Changes, such as a time adjustment.
  • Riders will be able to confirm or cancel their trip prior to the date of scheduled trip without having to call in or speak to a reservationist.
  • Riders will receive a notice, either a call or SMS text message when their vehicle is in route. 
  • Only riders who have scheduled trips will receive communications.

 Frequently Asked Questions   

Q:  I go to the senior center every day.  Will I receive all of these messages every day? 

A:  No, trips that are pre-booked to occur every day are considered a subscription will not receive the notifications for that trip.

Q:  What if I have not received any messages?

A:  When you book a trip, make sure the most recent contact information such as your cell phone number is correct.

Q:  How do I stop the messages?

A:  Clients who do not wish to receive messages must call and speak to a customer service agent at 877-631-5278.  Please note which type of message you are no longer interested in receiving. This can be done on the same call when scheduling a trip.

Q:  If I choose to opt-out of notifications and then later decide to turn them back on, what should I do?

A:  To be added back into the notifications system, clients must call and speak to a customer service agent at 877-631-5278. This can be done on the same call when scheduling a trip. 

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