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STAR Transit’s new TripSpark software establishes ways in which riders can be assured they will receive service reminders and updates about their scheduled trips, according to Tommy Henricks, the agency’s Executive Director. “This month we initiated this dependable communication system that will help to keep using transit hassle free,” he said.
Type of Notifications
Frequently Asked Questions
Q: I go to the senior center every day. Will I receive all of these messages every day?
A: No, trips that are pre-booked to occur every day are considered a subscription will not receive the notifications for that trip.
Q: What if I have not received any messages?
A: When you book a trip, make sure the most recent contact information such as your cell phone number is correct.
Q: How do I stop the messages?
A: Clients who do not wish to receive messages must call and speak to a customer service agent at 877-631-5278. Please note which type of message you are no longer interested in receiving. This can be done on the same call when scheduling a trip.
Q: If I choose to opt-out of notifications and then later decide to turn them back on, what should I do?
A: To be added back into the notifications system, clients must call and speak to a customer service agent at 877-631-5278. This can be done on the same call when scheduling a trip.